I was pretty much grinning from ear to ear when we got back from the long vacation we had with our relatives. My iPhone was fully charged, the video cam was ready and the photos and videos we have taken were being uploaded. I knew I had a lot of things to write here on my blog as soon as I got back but what awaited me, when I tried to login and view my website, was not something I had been prepared for.
For two days, I have tried logging into the VIS Homepage, the Chronicles of Endlessia website and forum, as well as my own blog: Sakura no Kokoro. And for two days I was unable to open and view my websites as well as my CPANEL. I figured, during those two days, that it had something to do with my internet connection as I had experienced that problem before. But when the third day came and I was unable to open the websites on every single computer that I could get my hands on, I knew that something was up and that it was time to talk with Jollyworks Hosting’s customer support.
I sent them a ticket, asking them what was wrong with my website and why I can’t login to my own CPANEL. It took a while before they replied. Their reply made me angry that if I almost cried in frustration. They said, and I quote:
As we have analyzed from our server logs, we found out that your account was mistakenly included in our system’s auto-terminate cron. Along with this, we didn’t also find any previous generated backup from your account on our hard disk leaving us not able to restore your account at this point of time. If you can be able to provide us any backup file you have on your local hard drive, please do not hesitate to ask for assistance to restore them for you.
As a valued customer of Jolly Works Hosting, we would like to offer you a sincere apology and offer you a 30% rebate (from your unused months) through Jolly Works Hosting credit funding that you can spend however you like on Jolly Works Hosting.
Yep, they made a mistake that had caused me greatly. I didn’t have any backup since I was planning on backing up my site as soon as I got back home. The only backup I had was from January 2010 which meant that thanks to their mistake, I had lost a whole-year’s worth of work–posts, updates, and the likes and all they could give me was an apology and a 30% rebate when they should have given me what I have lost–an equivalent exchange for the damage they have wrought.
That is the reason why there aren’t that many posts from the previous year. Every single one of them had been deleted and I won’t be able to recreate those posts (there were a lot of them!). That is also the reason why the Sakura no Kokoro blog is has also been moved from http://sakuramartinez.vis-ph.com to simply http://www.vis-ph.com.
There are also quite a number of changes in the blog which not only included the layout but also the contents. I now have a built-in Mnaga Viewer as opposed to the VIS OMV (whose codes I have lost along with the other files and downloadable goodies) but with all the previous manga files deleted, I had to start over from scratch–which basically means I don’t have all the chapters from Bleach, Naruto and One Piece (and all the other manga titles that we had before) only that I have the recent chapters from them. I have also implemented a sort of security that would keep visitors from right-clicking on the website. Manga updates are also visible on the right-hand side of the page and the links are now neatly arranged on the left-hand side. The quotes database that I had was deleted, so now we only have a few of them until I can find my quotes collection which I have saved (somewhere).
The About Me page now has a sub-page called ‘My Favorites’. That page is still under construction, though but I plan to use it as a place to post all of my reviews for games, books, music and movies. Then I have the Library Page where I house all of my novels, short stories and fanfictions (although you can’t read all of them there).
I am also planning on reuploading the Chronicles of Endlessia website as soon as I finished fixing this blog up. I don’t know how long it will take to get things back the way they were (probably won’t be the same though. I still feel frustrated at the amount of posts that I have lost).
It is pretty annoying, frustrating and maddening. I understand that I am also to blame for not having a backup but I had thought that they would have backup copies of our website on their harddrives. I don’t know if I’m the first person whom they have caused this problem to or if there had been many others whose accounts were ‘mistakenly included’ in their auto-terminate cron but it sure does scare me to think that they don’t have backups when things like this happen.
I’m thinking of changing hosts but I still have a couple of months left on JollyWorks Hosting and I am still searching for a better hosting service. So, until then, I would have to stick with JollyWorks.